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Shipping Policy

Last Updated:  08 / 06 / 2026

At Obra Matter, every product is thoughtfully crafted and carefully packaged to ensure it reaches you in perfect condition. Please review our shipping policy below.

1.  Processing Time

  • Orders are typically processed within 2–4 business days after payment confirmation.

  • As many of our products are made-to-order and produced using 3D printing technology, certain items may require 4–7 business days or longer depending on production complexity, customization requirements, and order volume.

2.  Shipping & Delivery

  • Standard delivery within India typically takes 5–10 business days after dispatch.

  • Delivery timelines are estimates and may vary depending on your location and courier service availability.

  • International shipping timelines vary by destination and customs processing.

  • Delays caused by weather conditions, public holidays, courier disruptions, or other circumstances beyond our control may occasionally occur.

3.  Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed during checkout.

  • Obra Matter may offer free shipping promotions on select products or orders above a specified value.

4.  Order Tracking

  • Once your order has been dispatched, you will receive tracking details via email, WhatsApp, or SMS.

  • Tracking information may take up to 24–48 hours to become active after shipment.

5.  Incorrect Address & Failed Deliveries

  • Customers are responsible for providing accurate shipping information at checkout.

  • Obra Matter is not responsible for delays, lost shipments, or failed deliveries resulting from incorrect or incomplete address details.

  • If a shipment is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply for re-dispatch.

6.  Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the product, packaging, and shipping label.

  • If a parcel is lost in transit, we will work with the courier partner to investigate and provide an appropriate resolution.

  • Replacement or refund decisions will be made after reviewing the claim and courier investigation results.

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