Refund, Return & Cancellation Policy

At Obra Matter, each product is carefully crafted and often made-to-order. We encourage customers to review their order details carefully before completing a purchase. Please read our policy below.

Orders may be cancelled within 12 hours of placement.
After this period, orders enter the design, production, or fulfillment stage and cannot be cancelled.
Obra Matter reserves the right to approve or deny cancellation requests submitted after the cancellation window.

Most Obra Matter products are manufactured on demand using 3D printing and finishing processes.

Therefore:

Made-to-order products are generally non-returnable and non-refundable.
Minor variations in color, texture, finish, and visible layer lines are natural characteristics of the 3D printing process and are not considered defects.
Customers are advised to carefully review product specifications, dimensions, and descriptions before placing an order.

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Email clear photographs and/or videos showing the issue, including the product, packaging, and shipping label.
Once verified, we will offer a replacement, repair, store credit, or refund at our discretion.
If a replacement product is unavailable, a full or partial refund may be issued.

Approved refunds will be initiated to the original payment method used during purchase.
Please allow 5–7 business days for the refund to reflect in your account after processing.
Processing times may vary depending on your bank, payment provider, or card issuer.

Refunds or returns will not be provided in the following situations:

Change of mind after order confirmation or delivery.
Incorrect product selection made by the customer.
Incorrect shipping details provided during checkout.
Minor variations in color, texture, finish, or appearance due to the 3D printing and manufacturing process.
Differences caused by screen, monitor, or mobile display settings.
Normal wear and tear resulting from regular use.
Delays caused by courier partners, customs processes, weather conditions, or circumstances beyond our control.

An order may be marked as undeliverable due to:

In such cases: